FAQs - fusewy

FAQs

Add Your Heading Text Here

FAQs

Add Your Heading Text Here

Overall

What's the smallest amount I can purchase?

The minimum order quantity (MOQ) is set at 20-30 pieces per item. If you're interested in ordering fewer than 20-30 customized pieces, kindly reach out to us. However, we strongly advise ordering 20-30 or more to justify the setup expenses involved in custom production.

Offerings

Are there any harmful metals or chemicals present in your jewelry?

fusejewelry's jewelry is hypoallergenic and meets EU REACH & CA Prop 65 standards. Contact us for testing services. Past test reports available upon request.

Which base metal do you utilize for crafting your jewelry?

We specialize in silver (92.5%+) and brass jewelry, using only recycled and eco-friendly materials.

Which gemstones or stones do you incorporate into your jewelry designs?

We utilize a diverse range of stones for our jewelry, encompassing precious and semi-precious gems, cubic zirconias, crystals, pearls, opals, synthetic stones, and various others.

What are the available options for plating the jewelry?

We offer a variety of plating options such as silver, rhodium, gold, rose gold, and ruthenium. Additionally, e-coating is available for protection against tarnishing.

What is the thickness of the gold plating?

Depending on your desired price point, we can apply plating ranging from 0.015 microns to 5 microns in thickness. Furthermore, we typically add an E-coating to enhance durability.

Will the jewelry lose its shine or become tarnished as time passes?

Over time, all sterling silver and brass jewelry will undergo tarnishing (oxidation) due to the natural reaction between the metal and airborne oxygen. However, we apply double the standard plating to our jewelry to guarantee exceptional quality and a prolonged lifespan.

Do you offer demi-fine jewelry in your collection?

Absolutely! We create demi-fine jewelry using thick gold-plated sterling silver and semi-precious gemstones. This type of jewelry offers a perfect balance between high-end fine jewelry and trendy fashion jewelry, providing quality and luxury at a reasonable price point.

Which types of molds do you utilize for crafting your jewelry?

We use silicone and metal molds in our jewelry production. Our skilled professionals will collaborate with you to decide on the most suitable mold for your specific project requirements.

What are the different finishing options available for your jewelry?

We offer a wide variety of finishes for our jewelry, such as raw, tumbled, matte, and mirror-like.

Manufacturing

What is the estimated time frame for production?

For sample orders, the lead time ranges from 1 to 3 weeks, depending on the size and complexity of the jewelry. For bulk orders, the lead time varies from 2 to 6 weeks, based on the order size and the style of the jewelry.

Is it possible to expedite orders?

Certainly, fusejewelry can handle rush orders. For further details, please reach out to kerwinleung001@gmail.com

Assistance/help

Can you create jewelry based on custom designs?

Absolutely, we can work with a variety of designs, ranging from rough sketches to inspirational images, technical drawings, and even replicating actual samples. We offer customization options such as choosing the plating, gemstones, and metal type according to your preferences.

Are you willing to enter into a non-disclosure agreement (NDA)?

Certainly, we sign an NDA for each project we undertake, demonstrating our commitment to fulfilling all your operational requirements. We are prepared to sign an NDA whenever confidentiality of information is a concern for you.

Are there any standard samples available for review?

Yes, we offer generic samples. For more information, please get in touch with us.

Can you create personalized samples based on specific requirements?

Yes, we offer custom samples tailored to your specific needs. For further details, please reach out to us.

Do you provide packaging and labeling services?

Absolutely, we offer packaging and labeling solutions. We have extensive experience in providing these services to a diverse range of clients globally.

Payment methods

What are the conditions for payment?

Pre-design services are offered at no cost, and we will collaborate with you to make any necessary design adjustments. Regarding bulk order payment terms:
Full payment is required upfront for orders under US$3,000 before production begins. For orders exceeding US$3,000, a 50% deposit is needed before production starts, and the remaining 50% must be paid before shipping.

Delivery

How do you ship the products?

Our primary shipping method is DHL, which offers a trackable service with a delivery time of 3-7 business days. Alternatively, we can arrange shipping through FedEx or UPS.

Who is responsible for paying duties, taxes, and handling customs clearance under various trade agreements?

Under EXW Incoterms, the buyer bears the full responsibility for import duties, taxes, customs clearance, as well as handling the exportation, freight, and importation processes, while the seller is only accountable for export packaging. In FOB Incoterms, the buyer is liable for all customs clearance-related taxes and fees, along with any expenses and risks linked to dunnage, penalties, or delays. With CIF Incoterms, the buyer is accountable for all import-related requirements, including customs clearance, duties, and taxes, and must also address any issues that may crop up during customs inspection or importation.

Your Unrivaled Partner in Jewelry Industry

Talk To Our Team

*We respect your confidentiality and all information is protected.

We cherish every connection with our clients and look forward to exploring more sparkling worlds together with you. Please feel free to reach out to us whenever you have any questions or needs.

Copyright © Jegtheme 2020. All Right Reserved.